WINTER ALERT

Inclement Weather Frequently Asked Questions for Patients

In the interest of the safety and welfare of our patients, visitors, and staff, the office policy is to close the office in the event that Ithaca City School District (ICSD) announces in the early AM that they will be closed for the day due to inclement weather making traveling dangerous.

There may be times that we may consider a delay in opening the office, or may need to be closed early based on the current weather/road conditions. If you have a scheduled appointment during the adverse weather conditions, making traveling dangerous please make sure to check our website for an update before leaving for your appointment.

1. How will I know the office’s operating status? IthacaMed follows the determination of the Ithaca City School district’s operating status. There are many resources for you to check the school’s operating status in the event of inclement weather in the winter months. Please check the website at www.ithacamed.com and our Facebook page. ICSD closings are listed with the following:

  • WHCU 870AM/ WYXL 97.3FM/  WQNY103.7FM/ WNYY1470AM
  • WIII 99.9/ 100.3FM/ HOTS 103.3 FM/ The Vine 98.7FM
  • WVBR (FM 93)
  • WSYR
  • Y94FM, B104.7 and HOT 107.9
  • WIXT (News Channel 9 Syracuse)
  • WSKG FM/WSKG TV (Binghamton)
  • WICB FM 91.7
  • WIQT-WQIX (Elmira)
  • WSTM (Ch3)/WTVH (Ch5)
  • WENY-TV (Elmira)
  • WETM (Elmira/Corning)
  • Z95.5
  • News 10 Now
  • Ithaca Journal

2. When is the office’s closing status published? Changes to the operating status of the office is updated as soon as we learn the status of the ICSD. This is usually by 7:00 AM. We will make a post at www.ithacamed.com as well as our social media site, Facebook. In case of potential delayed opening status and appointment cancellations, patients with early morning appointments are encouraged to check the website before departing their residence and or calling the office after 9:00 AM to see if staff are present.

3. If the ICSD is closed and IthacaMed has also, what does that mean for my appointment with Dr. Law at the Thyroid Nodule Clinic on that day? IthacaMed does not control the clinics schedule, your appointment at the Thyroid Clinic is managed by the clinic and will be at their discretion. You should contact them directly by calling 607-274-4060.

4. If the ISCD is OPEN with DELAYED ARRIVAL, what does that mean for my appointment? In the event that there is a one-hour delay, all appointments will remain as scheduled. You will be notified directly if there is a delay. If there is a two-hour delay, all appointments before 10 a.m. may be delayed or rescheduled, you will be notified if this is the case. If appointments are to be reschedule you will be contacted to be given the option to reschedule to the next earliest convenient time.

Please keep in mind that if the ICSD is open with a delayed in opening status, there is a potential of a delay in seeing patients at their scheduled times and patients may have to wait due to transportation difficulties so we advise that you call ahead if you are tied to a strict schedule. We will do our best to keep the providers on time. If there is any question on the status of the appointments, you may call (607) 277-0969 for updates before departing for your appointment.

5. When can I expect to be notified if my scheduled appointment has to be rescheduled?

IthacaMed will make every effort to notify you 2 hours in advance of your scheduled appointment. At times, however, that may not be possible and the notice may be less than 2 hours. Affected patients will receive a telephone call by the office’s automated telephone messaging system. At that time you will be given the option to reschedule.

6. My appointment is to be rescheduled due to inclement weather, but I have not received a telephone call. What should I do? If you have not received a telephone call, the office may not have your current phone number. Patients can provide their most up-to-date contact telephone number 24/7 by signing onto the patient portal or call the office during business hours at 607-277-0969. Patients may also call and reschedule appointments upon reopening of the office from 9:00am to 4:30pm, Monday through Friday. Patients are also encouraged to use the online portal to reschedule online which  is available 24/7 via the office website at www.ithacamed.com

7. What if I have an urgent need and must be seen today? When unexpected medical care is needed and the office is closed, it can be difficult to know what type of care you need and where to go. Urgent care that does not threaten life, limb or eyesight, but needs attention to prevent any serious risk to your health, and should be addressed.

  • If you are a consult patient: Contact your PCP office as this will be your best resource for deciding where and when to get care.
  • If you are Primary Care with IthacaMed: Contact the on call service at 1 (866) 295-4436. If you are unable to reach someone you should go to a nearby urgent care center.

8. What if I have an emergency and must be seen right away? Emergency care is defined as a sudden, unexpected, acute medical condition or the worsening of a condition that poses a threat to life, limb or sight and requires immediate treatment. If such care is needed, go to the Cayuga Medical Center Emergency Room which is open 24/7, 365 days a year. If you cannot get to the Cayuga Medical Emergency Room, please call 911 or immediately.

Closure decisions are made for public and patient safety, and they are not made lightly. We would like to remind you that there is always a way to access an on call provider in the event of a true emergency, regardless of weather conditions by calling 1-866-295-4436.