Office Staff

Stephanie has been employed by IthacaMed since June of 2002. She organizes, monitors and controls all business operations (non-clinical/HR) in the office. She is in charge of the day-to-day operations. Her incredible organization skills keep our team running smoothly. She has established relationships with many patients in the practice over the years. She has compassion for all and a strong desire to expand her knowledge. Currently she serves as Vice-Chair for FLOMA (Finger Lakes Office Managers Association) and holds a certification for Medical Billing. Stephanie was born in Ithaca as a military dependent. Her family moved numerous times during her early years, by the fifth grade she had attended six schools. She moved to San Diego, California where she remained until she completed high school and went on to attend Miramar College, studying criminal law. She attributes her resilience to her childhood and believes it to be a virtue and welcomes change daily. She says “Each day is a discovery of new opportunities and possibilities that were not present before”. As a child she recalls summer trips to Ithaca to visit her grandparents and always had admiration for downtown Ithaca. In 1996 she relocated to be closer to family. Stephanie resides in Ithaca with her children. Her oldest daughter Kellsie is currently attending Gannon University, in Erie PA. Majoring in criminal law, minoring in psychology and a member of the Competitive Cheer team. Korrin, the youngest is actively involved in soccer, lacrosse, and basketball. Spending most her time at sporting events, Stephanie takes advantage of any free time that becomes available. She enjoys hiking, running, geocaching, gardening and photography. “Capturing the moment’s that are most meaningful to others, and of course all of the hidden treasures in the Finger Lakes, that is my passion” she says. An image Stephanie captured of Taughannock Falls can be found hanging in the front office. Her photograph has been chosen by Cornell Federal Credit Union for their March, 2016 calendar. Stephanie is most proud of her “bucket list” accomplishments in 2015. She completed both Women’s Swimmin’ for Hospicare of Ithaca (1.2 mile swim in Cayuga Lake) & the Cornell Spartan Sprint. Stephanie truly enjoys working in the medical field so much that she expanded her career by accepting a teaching position, as the instructor for the Medical Administrative Assistant course offered by Tompkins Cortland Community College (TC3). She feels that sharing the immense amount of information acquired as a practice manager will be beneficial for the local health care community. As mandates become more stringent in the years to come she feels passionately about sharing her knowledge to help other practices. If you have any issues that you need help with feel free to give her a call at 277-0969 Ext 12. She is always around, either meeting patient or employees needs while keeping the medical practice running efficiently. If she is not available, leave her a message and she will get back to you. You may also send an email to She has the knowledge and background to reach a resolution for most situations even if it is above her, she will direct you in the right direction to someone that will assist you. She feels most satisfied knowing that she has a part in helping individuals maintain a healthy mind and body and she takes great pleasure in making sure the patients are taken care of.



thupten22The office is fully computerized, complete with electronic medical records. Running a medical office these days requires a lot of work. We have the highest standards in the way we maintain our patients charts and keep them up to date. Thupten has been with IthacaMed since 2002. Thupten was born in Tibet and escaped at the age of 14 years in a harrowing 6 week journey. He studied at the Tibetan School of Buddhist dialectics in Dharamsala, taking his vows to become a monk. He came to Ithaca as an assistant to the abbot at Namgual monastery. His family in Tibet became unemployed and he made the difficult decision to disrobe so he could provide them economic aid by working at 2 full time positions. In 2004 Thupten became a naturalized American citizen. You may reach him at 607-277-0969 Ext. 25 or by email at

FRONT DESK: Our Medical Receptionist are Victoria Cooper: & Heather McFall: They can be reached at 607-277-0969 during regular office hours.