Clinical Staff & Refill Request
REFILL REQUST LINE
If you require a refill of a current medication and you would like to expedite the process, simply contact your pharmacy and request that they send our office an electronic refill request. You may also complete a refill requests using our patient portal. Calling the office is always an option, however this will only delay the process due to the way in which prescriptions must be sent in NY State.
New medication request, or a refill for an antibiotic will not be fulfilled and should not be requested unless discussed with a provider. In most cases you will need to schedule an appointment so we ask that these request not be left on the voicemail, we prefer that you call the office to speak to a nurse.
Refills may be requested by leaving a message 24 hours a day, seven days a week on our automated refill request line. Messages are retrieved Monday- Friday from 9:00 AM until 4:00 PM and will be addressed within 72 business hours. You may expedite this by calling your pharmacy directly. After dialing the office phone number you will hear IthacaMed’s main greeting, at any time you may press 6 to be connected to the refill automated attendant. You will be asked to provide information for the following, so please have all information readily available when you call.
- The patients first and last name
- The patients date of birth
- A daytime phone number to contact the patient
- The name of the pharmacy and the location
- The name of the medication and the dosage
- Directions and quantity of each medication needed (specify 3 month supply)
You should call your pharmacy directly to check if your refill is ready. Please note: If you are using a mail order pharmacy, please leave the exact name of the company, along with the number to where prescriptions should be sent. Again you may call them directly to ask that they send our office an electronic request.
Michelle Adelewitz, RN joined our office in March of 2011. She works in the office Full-Time. Michelle has been a Nurse since 2005. In her spare time, she enjoys the festivities of the Ithaca Farmers Market. She has been an incredible addition to our practice.
Susan Mueller, RN is an active member of the community, she spends her spare time volunteering at the Ithaca Free Clinic, providing care to the under insured of the community. She has recently obtained certification in diabetes education. IthacaMed has recently joined local physicians in the NCQA ACO Accreditation. As a health care organization we are especially lucky to have her as a part of the team. With the ever changing healthcare mandates, we are always finding new ways to utilize her skills in collaboration with providers. She has the knowledge and background that demonstrates our ability to improve on the quality and the coordination in patient care in our diabetic patient population.
Heather Benedict, RN (per diem): You may see her from time to time covering for the other staff.
She is everyones favorite cheerleader and we certainly welcome her cheerful smile!